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SHIPPING

Since we physically carry all inventories in our warehouse, we are able to ship your order at the shortest possible time. All orders receive before 5pm (Pacific Time) will be processed and shipped the same day.

For your peace of mind, at cernell.com we take responsibility and guarantee the delivery of your shipment. Our agreement with courier company allows us to insure each and every package. In the rare case of lost you are fully cover.

Courier Options:
UPS Ground: 1-5 business days to continental United States only.
(Not available to Alaska, Hawaii, and U.S. protectorates.)
UPS Second Day:2 business days time definite guarantee by UPS.
(Order must be received before 3pm pacific time for same day processing.)
USPS Parcel:2-6 business days to anywhere in the United States.
USPS Priority:2-3 business days to anywhere in the United States.
(Usually 2 days for major cities, 3 days for rural area)
USPS First Class:2-3 business days to anywhere in the United States.
(Usually 2 days for major cities, 3 days for rural area) *applicable for package less than 13oz only.

   
   

RETURNS

At cernell.com we have the most buyer friendly return policy compare to any online retailer. If for any reason you are not satisfied with your purchase you may return it to us for refund or exchange. Request for return must be made within 30 days from date of receipt of merchandize.

  • Defective or wrong item sent:
    In the rare case of product defective or wrong item sent, we will correct the order at no cost to you. We will pay for the return shipping and reship a new unit to you at our own cost.

  • Return not due to defective:
    If product has been opened and you later wish to return (for reason not due to defective), you may still do so and eligible for refund of full purchase price less shipping cost. For example if your original product price is $20 and shipping is $3.00, you will receive a total refund of $17. *Return item must be in original packaging and includes all accessories.


 

 Return Procedure:

  1. Contact us online though info@cernell.com, and provide us with your order number.
  2. A RA (return authorization) number will then be issued and sent to your email. A prepaid return label will be included if applicable, per the return policy stated above.
  3. Upon receipt of RA number, product must be returned within 30 days.
  4. Once receipt of return item, it may takes up to 1-2 business days for us to process your refund accordingly.

 

If you have any question regarding return or shipping, just send us an email to info@cernell.com, or call us at 1-888-439-1752.